Terms & Conditions

Last Updated: April 30, 2021

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and only the English courts will decide any disputes.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

PRICES

The price of the items does not include the service charge, which will be charged at the rates applicable to the date & time of your delivery. The service charge will be unchanged.

AVAILABILITY

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the Operations Manager. For example, if you were to make an order of 10 bottles of marinade, which would use up all the warehouse’s stock, the warehouse may only deliver 5 bottles.

PRODUCT SALE AND ACCEPTANCE

Your order is an offer to buy from us. A contract is only formed when we notify you that we have despatched your order or notify you that your order is available to collect at the warehouse (as applicable). At any point up until then, we may decline to supply the goods to you.

HHF service is available for commercial and domestic use. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. To ensure availability of all our products customers may be limited to a maximum number of items.

CANCELLATION

You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes by calling our Customer Services department on 07397 714572 / 07882 677 374 / 07474 446 617 / 07470 903 574 (charged at your operators normal rate). Please note that orders cannot be cancelled by email.

PAYMENT

You can pay by any American Express, Mastercard or Visa credit card, Maestro or Delta debit card. We accept payment through PayPal. You don’t have to own a PayPal account to pay us. Authority for payment must be given at the time of placing your order and you will be charged immediately.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

DELIVERY

Delivery will be made to the address specified by you on the completed order form (Please note that we currently use PayPal Checkout, You Can Now Pay with ANY type of Credit or Debit Card). We will require two forms of ID to verify the address and identity if your PayPal billing address is different from the delivery address.

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please enter your postcode at checkout.

Our grocery delivery service covers most UK residential addresses with individual postcodes. Selected caravan parks, campsites and holiday homes may be excluded, please check your postcode on the website.

We ship orders via DHL Parcel for next working day delivery from collection. Tracking numbers will only start to update 12-24 hours after collection.Please allow 3-4 working days for delivery in addition to our handling time, or longer if you live in the “Highlands / Islands”.

Delivery fee is subject to changes and restrictions may apply.

All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and how to get your parcel which in most cases will be left to collect at the nearest post collection point. There is no refund for any parcel delivered within 48Hours of shipping. In these circumstances, if the driver return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

DAMAGES

We do understand that there can be instances of damaged parcels when they are delivered to customers.

When a parcel is delivered damaged or an item/product within the parcel arrived damaged, we require the recipient to email us with a brief description of the damage to include the recipient’s full name, the order number, delivery address and postcode and photographic evidence of the parcel/product damaged.

If evidence is provided, we begin our investigation into this which might take up to 72hours.

Once our investigation is completed, we may opt to give a replacement of the damaged item, if the exact item is not available, we provide an alternative product.

Incase of non-availability of the damaged products or its alternative. A refund process is initiated which might take 3-5 business days.

When no evidence is provided for the damaged item, a partial refund will be processed which will also take upto 3-5 business days to be processed.

REFUND/ RETURNS POLICY

Our return policy lasts 7 days. If 7 days have gone by since your purchase, and you have not returned the damaged item, refund will not be processed.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you were approved, then a new product would replace the items returned. If the product is unavailable then you will be issued a voucher to the value of the product to use toward your next purchase.