Privacy Policy

Last Updated: July 2, 2020

Who are we?

When we say ‘we’ or ‘us’ in this policy, we’re referring to Happy Hippo Foods LTD. This website is created and managed by Bentley Brayant Creative Communicaion on behalf of Happy Hippo Foods.

What sorts of personal information do we hold?

Registration and contact details – your full name, address, email address and phone number and your contact history;

Communications – details and where relevant copies of communications between us, your communication preferences.

Your account login details – this is your user name and chosen password;

Contact preferences – how and whether you want us to contact you.

Other – any special instructions or restrictions relating to your account.

How do we use your personal information?

There are a number of ways in which we use your personal information, depending on how you interact with us.

We may use your information in the following ways:

Contacting you – we use your personal information to contact you in relation to your orders.

Our legal basis for processing your personal information

Whenever we process your personal information we have to have something called a ‘legal basis’ for what we do. The different legal bases we rely on are:

Legal obligation: We are required to process your personal information by law;

Consent: You have told us you are happy for us to process your personal information for a specific purpose;

Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights;

Public information: Where we process personal information which you have already made public; and

Legal claims: The processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.

Who might we share your personal information with?

Our service providers – some third parties process your personal information on our behalf but only if they meet our standards of security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties include:

Delivery Companies – to deliver your order

Third party vendors who help us to manage and maintain the Happy Hippo Foods IT infrastructure;

Companies that deploy our emails and mailings for us because they need to know your details to carry out these services.

Other organisations and individuals – we may share your personal information in certain scenarios. For example:

If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you.

If we are required to by law, under any rule or code of practice by which we are bound or where we are asked to do so by a public or regulatory authority;

If we need to do so in order to exercise or protect our legal rights; or

In response to requests from individuals (or their representatives) seeking to protect their rights or the rights of others.

International transfers of personal information

We never transfer your personal information to third parties based outside of the EEA.

Keeping you informed

You can amend your information by logging into the My account page

Your rights

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include:

the right to access a copy of the personal information we hold about you;

the right to correction of inaccurate personal information we hold about you;

the right to restrict our use of your personal information;

the right to be forgotten;

the right of data portability;

the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way; and the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section.

How long will we keep your personal information for?

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary.

Security

We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there;

We use technology controls for our information systems, such as firewalls, user verification, data encryption, and separation of roles, systems & data;

Systems are proactively monitored;

We utilise industry “good practice” standards to support the maintenance of a robust information security management system; and

We enforce a “need to know” policy, for access to any data or systems.

Contact us

If you would like to exercise one of your rights as set out in the “Your rights” section above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by:

By email: privacy@hippofoods.co.uk

By post: Data Protection Officer, 17, Choice View Centreway Apartments, Axon Place, Ilford, England, IG1 1NA

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.

Policy change

This privacy policy was most recently updated in July 20120. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.